Shipping policy
We want your ordering experience to be as simple and straightforward as possible. Below you’ll find everything you need to know about shipping, exchanges, and returns.
Shipping
Greece 🇬🇷
Shipping Cost
- €3 via BOX NOW
-
Free shipping on orders over €50
Processing time: 1–2 business days
Delivery time: 1–3 business days after dispatch
Orders placed on weekends or public holidays will begin processing on the next business day.
Once your order has been dispatched, you will receive tracking information via email and/or SMS.
Cyprus 🇨🇾
Shipping cost: €10
Delivery time: 7–10 business days
Shipping carrier: ELTA (Hellenic Post)
International Shipping 🌍
Shipping cost: €10
Delivery time: 7–10 business days
Shipping carrier: ELTA (Hellenic Post)
For shipments outside the European Union, customs duties, import taxes, or other charges may be applied by the authorities of the destination country. These charges are the responsibility of the recipient and are not included in the order price or shipping cost.
Useful Shipping Information
Delivery times are estimates and delays may occur during periods of high demand or due to circumstances beyond our control.
Pre-orders, personalised products, and fragile items, such as framed posters, may require an additional 2–3 business days for preparation.
Returns & Exchanges
Changed your mind or the item isn’t quite right?
You can request a return or exchange within 30 days of receiving your order, provided that the item is eligible for return.
Return Conditions
To be eligible for a return, the item must:
- Be unworn and unused
- Have all original tags attached
- Be returned in its original packaging
- Be accompanied by the receipt or other proof of purchase
Items returned used, stained, without tags, or in a condition different from their original condition may not be accepted.
Exchanges
Would you like a different size, colour, or product?
- Contact us at fbyf.athens@gmail.com, including your order number and the item you would like to receive.
- Return the original item to our store.
- Once we receive and inspect your return, we will proceed with sending your replacement item.
Exchanges are subject to product availability at the time we receive your return.
Return shipping costs and the shipping cost of the replacement item are the responsibility of the customer, unless the item received was faulty or incorrect.
Refund or Store Credit
Once we receive and inspect your return, we will let you know whether it has been approved.
If your return is approved, you can choose between:
Refund
Your refund will be issued to your original payment method.
For Cash on Delivery orders, we will ask you to provide the necessary bank details in order to process your refund.
Refund processing may take up to 10 business days. Any additional time required for the funds to appear in your account depends on your bank or payment provider.
Store Credit
Alternatively, you can choose Store Credit to use towards a future purchase.
Store Credit:
- Is valid for 60 days from the date of issue
- Can be used towards a future purchase
- Is non-transferable
- Cannot be exchanged for cash
For items that are not eligible for a refund, the specific conditions outlined below apply.
Swimwear
For swimwear, exchanges are accepted, but refunds are not available.
To be eligible for an exchange, swimwear must be:
- Unworn
- With all original tags intact
- With the hygiene protection strip still in place
Sale Items & Exceptions
We do not accept refunds for:
- Sale or discounted items*
- Swimwear
- Gift cards
- Personal care or beauty products
- Custom-made or personalised products
- Perishable goods
- Products that cannot be returned after opening or use for hygiene reasons, where applicable by law
*The newsletter sign-up discount is not considered a sale or discounted item for the purposes of this policy.
The above exceptions do not limit any consumer rights that are mandatory under applicable law.
Faulty or Incorrect Items
If you receive an incorrect, faulty, or damaged item, please contact us as soon as possible and ideally within 48 hours of delivery.
Email us at fbyf.athens@gmail.com with:
- Your order number
- A brief description of the issue
- Clear photos of the item and, where relevant, its packaging
We will review your request and contact you with the appropriate solution.
If the item is faulty or we have sent you an incorrect product, you will not be responsible for the related return shipping costs.
How Do I Return an Item?
You can choose one of the following options:
1. Return In Store
You can return your item directly to:
F by F Athens Concept Store
Dimitrakopoulou 65–67
11741 Athens
Greece
2. Return by Shipping
You can send the item to the address above using a shipping carrier of your choice or BOX NOW.
Return shipping costs are the responsibility of the customer unless the item received was faulty or incorrect.
EU Right of Withdrawal
For online purchases where the right of withdrawal applies under European Union law, consumers have the right to withdraw from their purchase within 14 days of receiving their order, without providing a reason, subject to the exceptions provided by applicable law.
This Returns Policy does not limit any consumer rights provided under applicable law.
Need Help?
For any questions regarding your order, shipping, exchanges, or returns, please contact us at: